Contact Information You are responsible for making sure that we have your current and correct contact information on file, by frequently logging into your Client Area. We reserve the right to send announcements and invoices relating to your services with us. No more than twice a month we may email you information on promotions or discounts relevant to services we offer. You may not report these messages as spam to spamcop or any other similar service, because that makes more work for us and less benefits for other customers. Doing so may be considered grounds for termination of your account. AxisHOST will NOT give your email address or any other contact information to any third party except under the direction of law enforcement officials.
Definitions Hosting Accounts: Individual or Reseller hosting accounts setup on a server with other AxisHOST customers. Dedicated Server and Colocated customers are not included in this group.
Dedicated Servers: Private server(s) setup for usage by an individual customer. Customer may choose to use his or her dedicated server to host other accounts, but no other AxisHOST customer will be setup on a dedicated server. Managed Dedicated Server clients do not get root access unless a separate agreement is arranged outside of this ToS.
You/your: All AxisHOST customers and potential customers considering signing up for hosting account or dedicated server services with AxisHOST.
AxisHOST: Legal S Corporation Netrillium, Inc.
Money Back Guarantee All hosting accounts have a full money back guarantee, upon cancellation within 30 days of ordering service, if the account holder is not satisfied for any reason. The amount refunded will be the dollar amount paid to AxisHOST, by the account holder, and to the bank account, credit or debit card or Paypal account the payment was originally paid from. Domain registration fees are not refundable. If we register a domain name, on your behalf, as part of a free registration promotion, cancellation or termination of your hosting account will void the promotion offer and you will be charged $20 per registration years remaining on your domain name registration.
You may cancel your hosting account at anytime and request a pro-rated refund. Refunds for hosting accounts cancelled after the first 30 days will be granted on the unused portion of the account. Partial months used will not be refunded. Any bandwidth overage will be deducted before refund is granted. In other words, AxisHOST.com, Inc. will refund you ONLY for the full months that you have not used and that you have prepaid for. To cancel your hosting account, and request a refund, you must submit a request via our online HelpDesk.
Dedicated servers are not covered under any money back guarantee. Dedicated server cancellations must be submitted to our online HelpDesk at least 7 days before your next invoice is due or you will be charged for an additional month. There are no partial refunds given for early termination.
If, at any time, a chargeback is issued through your credit card company, bank or Paypal (including Paypal disputes) we will immediately suspend all services listed on your billing account, including services not covered under the chargeback or dispute, and start collection efforts. These same terms apply to overdue invoices.
Services are invoiced approximately 14 days before your billing cycle ends, with several reminders sent until the account due date. Overdue invoices are charged a nominal late fee. Hosting accounts are suspended when they go 3 days past due and terminated 30 days past due. Dedicated Servers have no grace period and are terminated when they go 5 days past due.
Billing and Payment Cycles You are responsible for logging into your Client Area to submit payment at the end of each billing cycle, unless you are set up for automatic debit from the credit card or debit card we have on file for you. Invoices are emailed, to the email address that you have on file with us in your Client Area, approximately 2 weeks before your billing cycle ends. We accept most major credit cards as well as Paypal and electronic check payment.
